The Damp & Timber Experts

Guide to Clearing the Work Zone prior to works

Dampworks Clients Pre-work Requirements

 

Below is a checklist for clients to action PRIOR TO Dampworks staff arrival onsite

 

PARKING:
Our team requires a parking space for a medium size van for the duration of the works. 
This space needs to be close to the property for security and access to tools and materials. 
If no free close parking is available, the client needs to arrange for a suitable space or parking permit prior to our arrival. 
If paid parking is the only option, all costs incurred will be added to clients’ final bill.

 

DRILLING & HACKING OFF:
Drilling will be required as part of the works: although this will result in some dust and mess, our electrician will endeavour to keep this to a minimum and clear up once finished.  However, this does mean that it is very important that you keep all valuable, breakable or delicate items out of the work zone.

 

ACCESS:
All works rooms/areas MUST be fully cleared by the client/occupant of all personal items and any furniture that may restrict access to the work zone prior to our arrival onsite.

Dampworks operatives will do their best to protect floors etc but we strongly recommend the client/occupant remove floor coverings such as carpets and rugs.

Time lost for removal of personal items, furniture or floor coverings after our arrival onsite, if such removal works are not specifically detailed and quoted for in your report, will be charged at an hourly rate (charge details included in your report and quotation). If our technicians are asked to move personal items, furniture or floor coverings on behalf of the client/occupant, works will be paused for any such removal works to be quoted for and agreed by the client.  Our operatives will not move breakable or delicate items (e.g. ornaments, sky/cable receivers, computer tablets, etc) on behalf of the client.

 

ALL BREAKABLE/DELICATE ITEMS, ELECTRICAL OR OTHERWISE MUST BE REMOVED FROM THE WORK ZONE BY THE CLIENT/OCCUPANT: we recommend they are placed in another room with the door closed.

 

SERVICES:
Our technicians will need access to electrical and water supply for the duration of the works.  Lack of electricity or water supply may result in delays which will be charged at an hourly rate (charge details included in your report and quotation)

 

 

If you require further clarification, please contact our office:

 

Office telephone: 01689 600 158  (8am till 5pm Monday to Friday)


Email: surveys@dampworks.com

 

 

 

 

FURTHER INFORMATION ON PERSONAL ITEMS IN THE WORK ZONE:

 

Please note, the below is not an exhaustive list of items:

Examples of items we would strongly recommend removing include: House Alarms or Sensors, Internet HUBS, SKY or cable TV receiver boxes, telephone points, televisions, DVD/bluray players, gaming stations, computers, laptops, tablets, phones, breakable ornaments and any other items, electrical or otherwise, which may be sensitive to dust or movement.  Care will be taken to minimise dust, but some dust in the work zone is simply unavoidable and Dampworks ltd will not be held responsible for damage to any item not removed by the client/occupant prior to the commencement of our works.

 

  • If any delicate/sensitive/valuable items are not removed prior to our arrival, we shall politely ask the occupant to remove these items without delay.  If no-one is present to remove such items and they are impeding the work, permission will be sought of the client (via phone/email) for Dampworks operatives to remove them.  If permission is given, Dampworks staff will unplug/unscrew these items as carefully as possible and move to a safe location where possible and leave for the client to re-fix after completion of our works.  Whilst every care will be taken, Dampworks Ltd takes no responsibility for damage that may occur whilst disconnecting/moving such items which should have been removed by the client/occupant’s own engineer/specialist prior to our arrival.  Dampworks operatives can and may refuse to move delicate or breakable items on behalf of the client/occupant.  

  • Where Dampworks operatives are asked to leave internet connection devices, telephones and/or internet or telecoms cables, sky boxes etc. plugged in and functioning in the work area during the works, this is done so at the client sole risk.  The client will be contacted by email and expected to accept responsibility for leaving any such delicate/ at risk items in the work zone and should any accidental damage occur, the client will take full responsibility for any cost incurred.

  • If the occupant of the property requires additional assistance due to disability etc , then we kindly ask that you contact our office a week before the start date to inform us.  This will enable us to make specific supporting arrangments, for example, extra staff/extra time to assist in clearance of the work zone and in some cases re-instate relocated items on completion of our works (this may be subject to additional charge depending on the amount of items/ease of removal).

  • Dampworks will check for buried pipes and cables, where possible, prior to commencement of works.  To prevent accidental damage, the client must inform our operatives of any buried or concealed service pipes, wires or cables which may be at risk during the works.

  • Where surface mounted cables are present (e.g. telephone lines, internet, alarm cables etc.) these must be eased off the walls or skirting boards by the client/clients own technician prior to our arrival.  If not, where safe to do so we will remove any cables restricting access to the work zone as carefully as possible from the surface and leave them rolled up for re-fixing by the client but Dampworks takes no responsibility damage occurring to any such item during its removal.  Any cables left secured to the wall/skirting/coving etc. are left in the work zone at the Clients own risk.

  • We strongly recommend that carpets/rugs are rolled up and removed prior to our arrival. Our staff will use standard dust sheet protection to the areas we are working in and access routes only. We will not be accountable for any damage to carpets/laminate floorings that have not been removed ahead of our planned arrival. If you have flooring that may be easily damaged (polished hardwood, laminate, tiles or carpets etc), you may request extra dust sheet protection or addition floor protection boards at cost. Please contact the office 2 days prior to works as our vans have a limited supply on-board.

  • Standard floor protection will be used in the work zone only.  If you required additional protection for flooring in your property, please contact the office prior to the works start date to discuss extra protection options which may be subject to an additional charge.

  • Where our operatives need to cover areas with dust sheets or other protective coverings, the use of light tack adhesive tape is sometimes required.  Although upmost care will be taken, occasionally the removal of this adhesive tape may cause minor damage to paintwork which can be touched up by the client after the works – please inform us if you do not wish us to use low tack adhesive tape on specific surfaces in your property.

  • If you have any items that require specialist removal (e.g. a stair lift, fish tank etc.), these MUST be removed by your own specialist contractor prior to our arrival, unless their removal has been specifically detailed and quoted for in your report.